Shipping Policy
We are committed to delivering your sofa safely, efficiently, and with complete transparency. Since sofas are large furniture items that require special handling, we have designed a detailed shipping system to ensure that your order reaches you safely, on time, and in perfect condition. By placing an order with us, you agree to the terms outlined in this Shipping Policy.
Order Processing Time
Once your order is placed, it will go through a processing period of 1–3 business days ( Monday - Friday). During this time, we verify your order details, prepare the sofa for shipment, and perform quality checks to ensure it meets our standards. Orders placed on weekends or holidays will be processed on the next business day. Once your order is processed, you will receive a confirmation email notifying you that your order is ready for shipment.
Order Cut-Off Time
O05:00 PM EST (GMT-05:00) Eastern Standard Time (New York). Orders received after 5:00 PM EST or on weekends will be processed on the next business day. Customers will receive an email confirmation once their order has been processed and is ready for shipment.
Shipping Time & Delivery Estimates
Delivery timelines vary depending on your location and logistics availability. Estimated delivery times:
- Standard Delivery: 5-7 business days ( Monday - Friday)
Please note that these are estimated timeframes and not guaranteed delivery dates.
Shipping Charges & Fees
Shipping charges are calculated based on product size, weight, delivery location, and courier service. Any applicable shipping cost will be clearly displayed at checkout before payment. Occasionally ,In some cases, we offer free shipping promotions, which will be clearly mentioned on the product page or during checkout. Any applicable shipping fees will be displayed before you complete your purchase.
Tracking Your Order
Once your order has been shipped, you will receive a confirmation email with tracking details.
This allows you to monitor your shipment in real-time and stay updated on its delivery status. If you face any issues tracking your order, our support team is always ready to assist you.
Delivery Process
Our delivery partners are experienced in handling furniture items. Your sofa will be carefully packed to prevent damage during transit. Upon arrival, the delivery team will ensure the product reaches your doorstep safely. Please make sure someone is available to receive the order at the provided address.
Delays in Shipping
Shipping delays may occur due to factors beyond our control, including:
- Weather conditions
- Natural disasters
- Transportation or logistics disruptions
- High order volume
- Government restrictions
We will inform you promptly if any significant delays occur.
Inspection Upon Delivery
Customers are advised to inspect the package upon delivery. If there is visible damage, please report it immediately to the delivery personnel and contact us.
Risk of Loss
Once the product has been delivered and signed for, the responsibility transfers to the customer. We are not liable for any loss, theft, or damage after successful delivery.
Address Accuracy
Customers are responsible for providing accurate and complete shipping information. Incorrect or incomplete addresses may lead to delays or failed deliveries. If you notice any mistake in your shipping details, please contact us immediately before the order is dispatched.
Damaged or Lost Shipments
We take every precaution to ensure your sofa arrives in excellent condition. However, if your item arrives damaged or if your package is lost in transit, please contact us within 48 hours of delivery. We will investigate the issue and provide a suitable resolution, including replacement or compensation where applicable.
International Shipping
Currently, we may offer international shipping to selected countries. Delivery times and shipping fees for international orders vary depending on the destination. Customers are responsible for any customs duties, taxes, or import charges applicable in their country.
Customs, Duties & Taxes
For international orders, additional charges such as customs duties, VAT, or import taxes may apply depending on your country’s regulations. These charges are the customer’s responsibility.
Remote Area Delivery
Deliveries to remote or hard-to-reach areas may take longer and could incur additional charges. In some cases, doorstep delivery may not be available.
Large Item Handling Policy
Due to the size and weight of sofas, customers should ensure:
- Sufficient space for delivery
- Doorways, staircases, or elevators can accommodate the product
We are not responsible if the product cannot fit into your space.
Reshipping Policy
If an order is returned due to failed delivery, incorrect address, or customer refusal, reshipping charges will apply.
Refused Deliveries
If a customer refuses delivery without valid reason, shipping and handling costs will not be refunded.
Partial Shipments
In rare cases, items in your order may be shipped separately due to stock availability. You will be notified if this occurs.
Communication & Support
We keep our customers informed throughout the shipping process. If you have any questions, you can contact our support team for assistance.
Policy Updates
We reserve the right to update or modify this Shipping Policy at any time without prior notice. Changes will be effective immediately upon posting on our website.
Acceptance of Terms
By placing an order with our store, you acknowledge that you have read, understood, and agreed to this Shipping Policy.
Customer Support
Your satisfaction is our priority. If you have any questions or concerns regarding shipping, delivery, or your order status, feel free to contact our customer support team. We are here to assist you every step of the way and ensure a smooth shopping experience.
support : 24/7
phone:+1 (202) 518-7212
E-mail: support@comfoterr.store
Adress:1314 Belmont Dr , San Marcos, TX 78666, USA